MarlaYoga & Wellness
Every time someone signed up for a retreat, Marla spent about an hour getting them started: copying and personalizing a welcome-email template, creating a new email group, moving participant information into her retreat spreadsheet, and working out payment details. She had been doing it for years. It was simply how retreats worked.
Now the same onboarding takes about five minutes per participant. When someone applies, Marla receives the information she needs to review, countersigns the participant agreement, and sends the prepared welcome email.
"I never actually thought that was a possibility. The old process took about an hour; now it takes about five minutes. This feels easier, more professional, and it covers everything instead of having to patch things together. I can get things done faster and focus on other things that aren't administrative. Going back would be more stressful."
Marla, MarlaYoga & Wellness LLC